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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) Accidental Damage Protection
B) Travel Services
C) Maintenance Kit Replacement for printers
D) HP Care Pack Services (next business day or same day

2. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Equipment Deployment Services
B) Hardware Protection Services
C) Mitigation of Risk Services
D) Data Protection Services

3. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
B) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
C) Prices can be found in HP Care Pack Central.
D) The ServiceOne reseller can settle pricing conditions directly with the customer.

4. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP Attach Widget
B) HP Care Pack Central
C) HP Support Center
D) HP MySalesGuide

5. Which statement is true?

A) No manufacturer can support HP devices better than HP.
B) HP earned several recognitions for quality of support experience and excellence in operations.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) More than 60% of customers rated the service provided by HP as excellent.

Solutions: