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HP Selling HP EMEA cMPS Sample Questions:

1. When should HP Care Pack Services be used within a cMPS contract?

A) Only when service level responses of less than 4 hours are required
B) Mandatory for all HP devices supported under the cMPS program
C) Decided by thepartnerand it is an option as part of the cMPS program
D) Always, when supporting HP commercial MFP

2. Under which conditions does HP Support Channel Managed Print Services install base deals?

A) An HP customer agrees to replace the existing install based with new HP printers until the end of the contract
B) An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.
C) All new contracts must include at least 50% new hardware.
D) There are no restrictions on the minimum percentage of new hardware in a contract.

3. What is a key activity in the contract upload process?

A) All contracts calculated with the HP Pricing Tool are reported automatically by the tool into the pricing tool database
B) The customer will upload all Channel Managed Print Services partner contracts signed in the previous month by calendar day 10 of the following month
C) The Channel Managed Print Services partner will upload all contracts signed in the previous month by calendar day 5 of the following month
D) The Partner Business Manager will upload all Channel Managed Print Services partner contracts that were signed in the previous month by calendar day 10 of the following month

4. What happens to a partner that leaves the cMPS Partner program?

A) The partner can continue to use the cMPS program for discounts for new contracts for a period of 12 months after leaving the program.
B) They will become a cMPS Maintenance Partner with continued access to discount (SCRP) for existing contracts only
C) They have all existing contracts in the program managed by HP directly.
D) They will become HP partner Managed Print Service Partner (HPpMPS)

5. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because HP is the only provider of supplies for the Laserjet printing system
B) Because when you replace the supplies in a printer, you replace a substantial part of the printer
C) Because they design HP printers to function only with HP supplies
D) Because HP supplies cost less to use in the product testing process
E) Because HP supplies are specially formulated to work correctly with the printing system

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