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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Increase productivity
B) Real-time asset monitoring
C) Faster software provisioning
D) Increase asset functionality
E) Reduce total cost of ownership

2. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM SmartCloud Control Desk
B) IBM Tivoli Integration Composer
C) IBM Tivoli Monitoring Agent Builder
D) IBM Tivoli Service Automation Manager

3. How is a power user of an IT asset and service management system defined?

A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is responsible for management of the system administration team.
C) A user with the highest level of authorization to access the system.
D) A user who is an expert in programming additional features to the system which will be used by other users.

4. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A) A change implementation window can be created for the change freeze.
B) The Bulletin Board can be used to advertise the change freeze.
C) A change window can be created for the change freeze.
D) A blackout period can be created for the change freeze.

5. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs should always be measured by percentage.
B) KPIs are defined according to the IT customer requirements.
C) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
D) KPIs always have to be adjusted to match the customer's actual status.

Solutions: