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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How is a power user of an IT asset and service management system defined?

A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is responsible for management of the system administration team.
C) A user with the highest level of authorization to access the system.
D) A user who is an expert in programming additional features to the system which will be used by other users.

2. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
B) It provides an overview of the key business units which helps identify the unit managers to interview.
C) It identifies the most important key business units using the IT asset and service management solution.
D) It identifies the key business units and teams supporting IT asset and service management processes.

3. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has certified personnel to administer the solution after it is deployed
B) If the customer has competitive products deployed
C) If the design meets the functional, performance, and scalability requirements
D) If the design includes IBM Tivoli Storage Manager to back up the solution components

4. What is the goal of service asset and configuration management?

A) To build a service model according to ITIL best practices
B) To implement ITIL practices across the entire organization
C) To define and track the accounting process of the assets
D) To correlate IT services and different IT components needed to deliver them

5. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B) Build a separate instance of IBM SmartCloud Control Desk
C) Buy an additional 5,000 end user licenses
D) Define the new users in the existing IBM SmartCloud Control Desk

Solutions: