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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Change and Configuration Database Management
B) Asset Management for IT
C) Service Request Management
D) Capacity Management for IT

2. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) Migration Manager
B) IBM Tivoli Integration Director
C) IBM Tivoli Directory Integrator
D) Integration Framework

3. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
B) When there will be more then 50 concurrent users, and time to value is critical for the project.
C) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
D) When there will be no more then 50 concurrent users, and time to value is critical for the project.

4. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Service catalog
B) Workflow-driven change process
C) Enterprise resource planning
D) Cost management

5. What is the basis for any gap analysis on IT asset and service management solutions?

A) A financial report on a customer's IT expenditure.
B) The customer's IT business processes and requirements for asset and service management.
C) The contents of a customer's CMDB.
D) The current IT satisfaction survey results for IT users.

Solutions: