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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Application specialists
B) Process experts
C) System engineers
D) Process owners
E) Application engineers

2. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) a customer relationship management system
B) runbook automation
C) knowledge-based systems
D) financial management

3. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM Tivoli Endpoint Manager
B) IBM SmartCloud Control Desk
C) IBM Tivoli Service Automation Manager
D) IBM Tivoli Provisioning Manager

4. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An automated, self-service catalog for requesting end-to-end service provisioning.
B) An integrated accounting and procurement solution.
C) A proactive service level agreement modeling and enforcement solution.
D) A comprehensive IT asset and service management solution.

5. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) An anchor server in each DMZ
B) A separate TADDM server for each DMZ
C) A separate TADDM server for each DMZ with one central database
D) An anchor server and gateway server in each DMZ

Solutions: