Pass Apple-Device-Support Exam in First Attempt Guaranteed 100% Cover Real Exam Questions [Jul-2024]
Valid Apple-Device-Support test answers & Apple Apple-Device-Support exam pdf
NEW QUESTION # 32
How should you force your Mac to reinitialize a peripheral device's connection and reload any peripheral-specific drivers?
- A. Connect the peripheral to a USB hub.
- B. Connect the peripheral to another Mac.
- C. Unplug and reconnect the peripheral.
- D. Unplug other devices on the same bus.
Answer: C
Explanation:
According to the Apple Device Support Reference Materials, one of the basic troubleshooting steps for peripheral devices is to unplug and reconnect the device1. This can force the Mac to reinitialize the connection and reload any device-specific drivers. Other options, such as connecting the peripheral to a USB hub, unplugging other devices on the same bus, or connecting the peripheral to another Mac, may not necessarily reinitialize the connection or reload the drivers, and may introduce other issues or complications. References: 1: Apple Device Support Reference Materials, Section 2.3.1, "Basic Troubleshooting Steps".
NEW QUESTION # 33
Match the macOS library resources listed on the left to the descriptions on the right by dragging responses to the correct target areas. Responses may be used once, more than once, or not at all.
Answer:
Explanation:
NEW QUESTION # 34
How many incorrect password attempts does a Managed Apple ID allow before you're locked out of the account?
- A. Seven
- B. Ten
- C. Five
- D. Three
Answer: D
NEW QUESTION # 35
Which IP address might indicate a DHCP issue?
- A. 10.0.1.17
- B. 192.168.17.12
- C. 172.27.13.47
- D. 169.254.47.72
Answer: D
Explanation:
An IP address that starts with 169.254 is called a link-local address. It is assigned by the operating system when the DHCP client cannot contact a DHCP server to obtain a valid IP address. This may indicate a problem with the DHCP server, the network connection, or the DHCP client configuration. A link-local address is not routable and cannot communicate with devices outside the local network segment. References: = Troubleshoot problems on the DHCP server, Windows 10 not getting IP address from DHCP, Fix duplicate IP address conflicts on a DHCP network, DHCP client may fail to obtain a DHCP-assigned IP address, Setting IP Address Using DHCP Server
NEW QUESTION # 36
Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?
- A. Mac OS Extended (Encrypted)
- B. APFS (Encrypted)
- C. MacOS Extended
- D. APFS
Answer: C
NEW QUESTION # 37
Files App, what storage format does it support?
- A. NTFS
- B. APFS
- C. EX-FAT
- D. Mac OS Extended
- E. MS-DOS (FAT)
Answer: B,C,D,E
NEW QUESTION # 38
Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?
- A. Instant Hotspot
- B. Carrier Services
- C. Preferred Networks
- D. Auto Locations
Answer: A
NEW QUESTION # 39
Scenario
You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17. Your current inventory includes these devices:
* iPhone SE (2nd generation)
* iPhoneX
* iPhone SE (3rd generation)
* iPhone 6s
* iPhone 7
* iPhone 8
Select two responses.
Which two iPhone models should you replace to prepare for the iOS 17 upgrade?
- A. iPhone SE (2nd generation)
- B. iPhone7
- C. iPhone 6s
- D. iPhone8
- E. iPhone SE (3rd generation)
- F. iPhone X
Answer: B,C
Explanation:
iOS 17 is the latest version of the operating system for iPhone, and it brings new features and enhancements to the devices that support it. However, not all iPhone models are compatible with iOS 17. According to Apple, iOS 17 is compatible with the iPhone XS and newer, meaning that support has been dropped for the iPhone 8, iPhone 8 Plus, and iPhone X. Additionally, some web sources suggest that the iPhone 7 and iPhone
6s are also not compatible with iOS 17, although this has not been officially confirmed by Apple. Therefore, to prepare for the iOS 17 upgrade, you should replace the iPhone 6s and iPhone 7 models in your organization's inventory, as they are likely to be incompatible with the new software. The iPhone SE (2nd generation) and iPhone SE (3rd generation) are compatible with iOS 17, as they have the same processor as the iPhone 11 and iPhone 13, respectively. The iPhone X is also compatible with iOS 17, as it has the same processor as the iPhone XS. References: iPhone models compatible with iOS 17 - Apple Support, Will My iPhone Run iOS
17? - MacRumors, iOS 17 and iPadOS 17 Are Now Available - How-To Geek, iOS 17 Release Date, Compatibility and Confirmed Features from WWDC23
NEW QUESTION # 40
How many times can you enter your iPhone passcode wrong before your account is disabled?
- A. Six
- B. Ten
- C. Three
- D. Five
Answer: B
NEW QUESTION # 41
Which VPN protocols can you manually configure in macOS System Settings?
- A. L2TP over IPSec, Cisco IPSec, and OpenVPN
- B. Wireguard, Cisco IPSec, and IKEv2
- C. L2TP over IPSec, Cisco IPSec, and IKEv2
- D. L2TP over IPSec, SSTP, and IKEv2
Answer: D
NEW QUESTION # 42
Select the setting in the sidebar that you should use to turn on firewall on your Mac.
Answer:
Explanation:
Explanation
Turn on firewall protection
On your Mac, choose Apple menu > System Settings, click Network in the sidebar, then click Firewall. (You may need to scroll down.) Turn on Firewall.https://support.apple.com/en-in/guide/mac-help/mh34041/mac#:~:text=Turn%20on%20firewall%20pro
NEW QUESTION # 43
Select the setting in the sidebar that you should use to delete a user on your Mac.
Answer:
Explanation:
NEW QUESTION # 44
How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?
- A. Choose Install Log from Console > Log Reports.
- B. Choose Enter Full Screen from the Window menu.
- C. Choose Startup Security Utility from the Utilities menu.
- D. Choose Terminal from the Utilities menu.
Answer: A
Explanation:
When you install an application on a Mac, the installer creates a log file that records the progress and any errors that occur during the installation process. You can use the Console app to view the install log and troubleshoot any issues that may prevent the installation from completing successfully. To access the install log, you need to launch the Console app from the Applications > Utilities folder, or use Spotlight to search for it. Then, in the Console app, choose Install Log from the Log Reports section in the sidebar. You will see a list of install log files, each with a date and time stamp. You can select the most recent one or the one that corresponds to the installation you are having trouble with. The install log file will show you the details of the installation, such as the source, destination, package name, version, size, and status. It will also show you any errors or warnings that occurred during the installation, such as permission issues, network issues, or corrupted files. You can use the information in the install log to identify the cause of the installation failure and take appropriate actions to resolve it. References: Use the Console app on your Mac, How to view the install log on a Mac, Fix Installation Failed the Installer Encountered an Error on Mac
NEW QUESTION # 45
Select three responses.
Which three conditions might require you to enter your passcode instead of using Face ID?
- A. The device has just been turned on or restarted.
- B. The device was in sleep for more than 8 hours.
- C. The passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
- D. The passcode has been entered incorrectly 5 times.
- E. The device hasn't been unlocked for more than 48 hours.
Answer: A,C,E
Explanation:
Face ID is a biometric authentication method that allows you to securely unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with just a glance. However, there are situations where Face ID is not permitted and you need to enter your passcode instead. According to the Apple Device Support Reference Materials1, these situations include:
* The device has just been turned on or restarted.
* The user hasn't used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn't used a biometric to unlock their device in 4 hours.
* The device hasn't been unlocked for more than 48 hours.
Therefore, the correct answer is C, D, and E.
References:
* Face ID, Touch ID, passcodes, and passwords
NEW QUESTION # 46
Scenario
You're troubleshooting a third-party app that frequently quits on your Mac. You've determined that the issue occurs across all user accounts.
What should be your next step in troubleshooting the app's issue?
- A. Reinstall or upgrade macOS.
- B. Create a new file.
- C. Upgrade to the latest version of the app.
- D. Remove the -/Library/Preferences/application name preference file.
- E. Troubleshoot application preferences.
Answer: C
Explanation:
The next step in troubleshooting the app's issue is to upgrade to the latest version of the app. This can help resolve any compatibility issues, bugs, or performance problems that the app may have with your version of macOS1. You can check for updates to your software by opening the App Store and looking at the Updates section for apps that you got from the App Store, or by visiting the app developer's website for apps that you got from another source1. Upgrading to the latest version of the app may also provide new features or enhancements that can improve your user experience2.
Creating a new file, removing the preference file, reinstalling or upgrading macOS, or troubleshooting application preferences are not the best options for this scenario, as they may not address the root cause of the app's issue, or they may be too drastic or time-consuming. Creating a new file may not help if the app quits regardless of the file type or content3. Removing the preference file may delete your custom settings or preferences for the app, and it may not fix the issue if the app has a problem with its code or resources4. Reinstalling or upgrading macOS may erase your data or settings, and it may not be necessary if the issue is specific to the app and not the operating system5. Troubleshooting application preferences may be useful if the app has a problem with its configuration or options, but it may not work if the app has a problem with its compatibility or functionality.
References: 1: If an app on your Mac stops responding, quits unexpectedly, or won't open - Apple Support. 2:
How to Fix Crashing Apps on a Mac - How-To Geek. 3: If an app freezes or quits unexpectedly on Mac - Apple Support. 4: How to Reset Mac App Preferences to Their Default Settings - Make Tech Easier. 5: How to reinstall macOS from macOS Recovery - Apple Support. : How to troubleshoot preferences in Mac OS X - Adobe Support.
NEW QUESTION # 47
How do you start up in safe mode on a Mac with Apple silicon?
- A. 1. Shut down your Mac. then quickly press the power button three times. O C. 2. Wait until the startup options window appears.
3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears
4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again. - B. 1. Connect to power, then shut down your Mac. B. 2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.
3. Wait for the Continue in Safe Mode button to appear.
4. Log in to your Mac. - C. 1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O A. 2.
When the startup options window appears, release the power button.
3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.
4. Log in to your Mac. - D. 1. Shut down your Mac, then press and hold the power button for three seconds.
2. When the startup options window appears, select your startup disk.
3. Click the Continue in Safe Mode button.
4. Log in to your Mac.
Answer: D
NEW QUESTION # 48
Select 4.
Which iPad models is the Apple Pencil (2nd gen) compatible with?
- A. iPad Air (3rd gen)
- B. iPad Air (4th gen)
- C. iPad mini (6th gen)
- D. iPad Pro 12.9 inch (3rd gen)
- E. iPad (9th gen)
- F. iPad Pro 11-inch (1st gen)
Answer: B,C,D,F
NEW QUESTION # 49
What are two features of two-factor authentication for a personal Apple ID?
- A. It uses a four-digit passcode to access a user's account.
- B. It can be accessed on trusted devices.
- C. It ensures that only the account's owner can access the account.
- D. It requires a special app on the trusted device.
- E. It doesn't require the Apple ID password.
Answer: B,C
NEW QUESTION # 50
Which two types of Activation Lock are available to organizations?
- A. Personal
- B. Individual-linked
- C. Device-linked
- D. Organization
- E. User-linked
Answer: C,E
Explanation:
Activation Lock is a feature that prevents unauthorized use of an Apple device after it has been erased. It is enabled automatically when a user turns on Find My on their device. However, for devices that are owned or managed by an organization, there are two types of Activation Lock available: device-linked and user-linked.
Device-linked Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and an MDM solution. It allows the MDM solution to control turning Activation Lock on and off through server-side interactions, without depending on the user's Apple ID or Find My settings. The MDM solution creates and sends a bypass code to Apple servers when it needs to lock or unlock the device.
User-linked Activation Lock requires the user to have a personal Apple ID (not a Managed Apple ID) and to turn on Find My on their device. This method allows the user to lock an organization-linked device to their personal Apple ID if the MDM solution has allowed Activation Lock. The MDM solution should request and store a bypass code from the device before allowing the user to turn on Activation Lock. This bypass code can be used to turn off Activation Lock remotely with MDM, or directly on the device, if the user is unable to authenticate with their Apple ID. References:
* Activation Lock on Apple devices - Apple Support
* Activation Lock: How Apple Admins Can Manage It - Kandji
* Disable Activation Lock on Apple devices with Intune
NEW QUESTION # 51
How do you reset the printing system from Printers & Scanners settings on a Mac?
- A. Choose Printer Setup Utility > Reset printing system.
- B. Select all the printers in the Printers list, then click Delete (-).
- C. Select all items, move them to the Trash, and refresh the screen.
- D. Control-click the printer, then choose Reset Printing System from the shortcut menu.
Answer: D
Explanation:
Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups. This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets. All printers and scanners must be set up again after completing the reset. To reset the printing system, you need to control-click the printer in the Printers list on the right, then choose Reset Printing System from the shortcut menu. You will be prompted to confirm that you want to reset your entire printing system. References: Reset the printing system on your Mac to solve a problem, HP printers - Reset the printing system (macOS)
NEW QUESTION # 52
What should you do in the app's Get Info window if your Mac with Apple silicon doesn't recognize a needed app plug-in when you open the app?
- A. Choose Universal from the Kind pull-down menu for the app.
- B. Select the "Open using Rosetta" checkbox for the app.
- C. Select the "Open using Rosetta" checkbox for the plug-in.
- D. Choose Universal from the Kind pull-down menu for the plug-in.
Answer: B
Explanation:
Some universal apps (apps that don't need Rosetta) include the setting "Open using Rosetta." This setting enables a universal app such as a web browser to use plug-ins, extensions, or other add-ons that do need Rosetta, because they haven't been updated to support Apple silicon. If a universal app doesn't recognize an add-on that you installed for the app, you can quit the app, select this setting, and try again. To do this, you need to open the app's Get Info window and check the box labeled "Open using Rosetta". References: If you need to install Rosetta on your Mac - Apple Support, How to force universal Mac apps to run under Rosetta emulation, How to Launch the Intel Version of a Universal Apple Silicon App
NEW QUESTION # 53
You use Apple Watch 6 to track your physical activity and health metrics, but you have some trouble seeing the screen and using the watch controls.
Which iPhone feature can you use to help you see and operate Apple Watch more easily?
- A. Apple Watch Mirroring
- B. Audio Descriptions
- C. Voice Over
- D. Ask Siri
Answer: C
NEW QUESTION # 54
Use this image to answer the question.
How do you get to this screen on iPhone?
- A. Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.
- B. Press and hold the side button, then drag the Emergency Call slider to call emergency services.
- C. Press the side button then one of the volume buttons. The Emergency Call slider appears.
- D. Rapidly press the volume up button five times. The Emergency Call slider appears.
Answer: A
NEW QUESTION # 55
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