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HP Selling HP BSM Solutions Sample Questions:

1. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) incident ticket management
B) maintaining and monitoring the quality of services
C) performance test management
D) service desk management

2. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Chief Marketing Officer
B) Quality Assurance Director
C) Director of Operations
D) Senior Project Manager

3. Which IT activities are supported by the BSM Application Performance Management Solution? (Select two.)

A) providing faster server provisioning time
B) providing proactive policy enforcement and compliance reporting
C) providing cross-domain visibility of IT infrastructure events to remove duplication
D) providing alerts to system abnormalities and events before they cause an outage
E) providing end-user monitoring to track business service levels

4. Which customer challenge does BSM Network Management most specifically address?

A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
C) inability to detect the root-cause of an application problem
D) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure

5. Which IT activity is supported by the BSM Network Management Solution?

A) improving application quality testing
B) end-user monitoring to track business service levels
C) providing proactive policy enforcement and compliance reporting
D) providing cross-domain visibility of IT infrastructure events to remove duplication

Solutions: