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HP LaserJet Solutions Sample Questions:

1. What is one benefit that HP JetDirect provides over traditional network printing?

A) It provides more efficient toner usage.
B) It reduces network bottlenecks.
C) It separates print queues.
D) It eliminates the need for added security.

2. Which feature/menu provides access to downloading firmware and resets?

A) Pre-boot
B) Device maintenance
C) Service
D) Administration

3. A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does not see any paper in the paper path. What should you do first to help the customer clean the jam?

A) Ask the customer if they have been using supported media in Tray 1.
B) Check the User Guide or Service Manual for information on clearing the jam.
C) Determine if the product has a c-path or an repair the jam accordingly.
D) Ask the customer to open the right door to see if there is a paper jam.

4. Certpaper.com has a LJ 9000 printer connected to a 3000 sheet Stapler/Stacker. The stapler/stacker has been serviced and the now the printer is booting up with a 49.4c02 error. What needs to be done to resolve the issue?

A) the 3000 sheet stapler/stacker firmware needs to be upgraded
B) the firmware DIMM needs to be replaced
C) the stapler/stacker was left in service mode after servicing, and needs to be reset
D) the printer firmware needs to be upgraded

5. Which menu option allows the Windows operating system to view and update installed drivers?

A) Print Queue
B) Troubleshooting Tools
C) Device Manager
D) Printer Sharing

Solutions: