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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) You can connect to all versions of CMS with the Openlink driver.
B) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
C) The CMS Supervisor must beinstalledon the ACCCM Server.
D) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
E) You need to useaSolaris User.

2. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) ACCCM Dial plans
B) Products
C) OrganizationHierarchy teams
D) Administrators
E) Organization Hierarchy sites

3. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Disable the ACCCM Range Management feature in the Dialing Plan tab.
B) Check the 'Do Not Sync' box in the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.

4. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to schedule delayed saves during maintenance hours
B) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
C) unlimited database entries
D) the ability to rollback the CM administration
E) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
F) auditing to a single field level

5. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The CallRecorded wasnot added to the location.
B) The databaseusername was not configured correctly.
C) The database passwordwas notentered correctly.
D) The web service userpassword was not configured correctly.

Solutions: