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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)

A) The Remote Desktop
B) The AAEP Web administration POM menu
C) The Tomcat Administration Screen
D) The graphical user interface (GUI)
E) The command line interface (CLI)

2. Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

A) IRC Core will not perform polling. It provides routing information from the cache.
B) ICR Core performs polling and updates the cache. II then provides routine) information to this call.
C) ICR Core provides routing information from the cache. It then performs polling and updates the cache.
D) ICR Core performs polling and provides routing information, but the cache is not updated.

3. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
B) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
C) Ensure that the Short Message Service (SMS) server is not down.
D) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
E) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available

4. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
B) Verify that the Short Message Service (SMS) server is not down.
C) Verify that the WebLM license is not expired arid verify if you have configured the required number
D) Verify that the Media Processing Platform (MPP) is operational
E) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

5. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A) a Media Processing Platform (MPP) server
B) an auxiliary EPM server
C) the primary EPM server
D) the remote application server

Solutions: