Latest ServiceNow CSA First Attempt, Exam real Dumps Updated [Jul-2024]
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NEW QUESTION # 56
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?
- A. Key Performance Indicators
- B. Scheduled Reports and Excel
- C. Scheduled Reports, a custom snapshot table, and a Trend report
- D. Scheduled Reports, a custom snapshot table, and a Projection report
- E. Performance Analytics
Answer: D
NEW QUESTION # 57
Which tool is used for creating dependencies between configuration items in the CMDB?
- A. CMDB Builder
- B. CI Relationship Editor
- C. Cl Class Manager
- D. CI Service Manager
Answer: C
NEW QUESTION # 58
When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?
- A. On Breadcrumb, click > icon, type Hardware and click enter
- B. Right dick on magnifier, type Hardware and click enter
- C. On the Category column header, right click and select Show > Hardware
- D. On the Iist, locate and right click on the value Hardware, select Show Matching
- E. Click Funnel ten, type Hardware and click enter
Answer: D
NEW QUESTION # 59
What are the benefits of building flows using Flow Designer? Choose 3 answers
- A. Provides natural-langauge descriptions of flow logic
- B. Automatically populates SLA records
- C. Provides IDE for complicated scripting
- D. Provides built-in libraries /API for complex coding
- E. Supports easy integration with 3rd party systems
- F. Supports No-Code application development
Answer: A,E,F
Explanation:
The following are the benefits of building flows using Flow Designer:
* C. Provides natural-language descriptions of flow logic: This allows users without programming experience to understand and modify flows, making them more accessible to a wider range of users.
* D. Supports No-Code application development: Flow Designer provides a visual interface and pre-built actions that allow users to automate processes without writing code. This can significantly reduce development time and effort.
* A. Supports easy integration with 3rd party systems: Flow Designer integrates with a variety of 3rd party systems through the Integration Hub, making it easy to connect your ServiceNow instance to external applications.
Flow Designer offers a low-code/no-code approach to building automation, simplifies complex logic with natural language descriptions, and integrates seamlessly with external systems.
References:
* ServiceNow Product Documentation: Exploring Flow Designer
- https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/co
* ServiceNow Community: Flow Designer vs Workflow
- https://www.servicenow.com/community/developer-forum/what-are-the-advantages-and-disadvantages-b
*
NEW QUESTION # 60
What is the primary application used to load data into ServiceNow?
- A. Service Level Management
- B. Configuration
- C. System Import Sets
- D. System Update Sets
Answer: C
NEW QUESTION # 61
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?
- A. Drilkdown
- B. Preview
- C. Snapshot
- D. Lookup
- E. Quickview
- F. Reference
Answer: B
NEW QUESTION # 62
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
- A. Virtual Agent
- B. Agent Workspace
- C. Chat bot
- D. Knowledge Chat
- E. Now Support
Answer: A
NEW QUESTION # 63
What are advantages of using Flow Designer? (Choose three.)
- A. Reduces technical debt
- B. Enables complicated scripting
- C. Supports advanced developers
- D. Less manual scripting
- E. Smooth integration with 3rd party systems
Answer: C,D,E
NEW QUESTION # 64
If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?
- A. A client script
- B. A server script
- C. A business rule
- D. A fix script
Answer: A
Explanation:
Explanation
A client script is a script that runs on the client side, meaning in the user's browser, and can manipulate the user interface or validate user input1. A client script can be configured to run when a form is loaded, when a field value changes, or when a form is submitted2. In this case, the script runs when the Priority field value changes and alerts the user.
ReferencesClient scriptsClient script types
NEW QUESTION # 65
Which set of steps is used to import spreadsheet data into a ServiceNow table?
- A. Load Data, Create Transform Map, Run Transform
- B. Select Import Set, Select Transform Map, Run Transform
- C. Select Data Source, Schedule Transform
- D. Define Data Source, Select Transform Map, Run Transform
Answer: A
Explanation:
These are the steps to import spreadsheet data into a ServiceNow table, as explained in the official documentation1 and the video tutorial2. The other options are either incomplete or incorrect.
References1: Import a spreadsheet - Product Documentation: Utah - Now Support Portal2: How To Import Data Into ServiceNow - YouTube
NEW QUESTION # 66
Refer to the exhibit.
Which path would you take to access the table configuration page from a form?
- A. The Form Context menu > Configure > Table
- B. The Form Context menu > View > Show Table
- C. The Form Context menu > Configure > Dictionary
- D. The Form Context menu > View > Table
Answer: A
NEW QUESTION # 67
What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?
Choose 4 answers
- A. CC Click frowning icon
- B. Rate with Stars
- C. Tag as Helpful
- D. Flag Article
- E. Add Comments
- F. Submit KB Errata
Answer: B,C,D,E
NEW QUESTION # 68
Access Control rules may provide access security for which of the following database objects?
- A. For a specific role, group, or user
- B. For a specific CMDB Configuration item
- C. For a specific row, column, or table
- D. For specific groups
Answer: B
NEW QUESTION # 69
What section on a task record is used to see the most recent updates made to a record?
- A. Activity Stream
- B. Audit Log
- C. Related List
- D. Timeline
Answer: A
NEW QUESTION # 70
What action will allow you to personalize layouts of columns in a list?
- A. Click Gear icon > Personalize window options > Select the appropriate columns
- B. Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage
- C. Context Menu > View > Personalize
- D. Select the column to be personalized and right at the header > Choose the options to personalize
Answer: A
NEW QUESTION # 71
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
- A. incognito
- B. service_desk
- C. impersonator
- D. admin
Answer: C
Explanation:
Explanation
The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1. This can be useful for testing purposes or for providing support to other users2.
ReferencesImpersonate a userRoles and permissions
NEW QUESTION # 72
What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers
- A. Users
- B. Teams.
- C. Departments
- D. Groups
Answer: A,D
NEW QUESTION # 73
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
- A. Add the role Log Write [sn_log_write] to the Impersonator Group
- B. From User icon, select Elevate Roles
- C. Activate the glide.sys.log_impersonation prop
- D. Create user update set for impersonation tracking
- E. On the Impersonator role record, right click and select Create Log
Answer: C
Explanation:
Explanation
Reference https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055
NEW QUESTION # 74
On a list, what does each row show?
- A. A record
- B. A field
- C. A table
- D. A filter
Answer: A
Explanation:
A list is a collection of records from a table. Each row in a list represents a record in that table1.
Reference Identifying the view used on a list or form ServiceNow: List Views for Beginners How Do I See A List Of Users And Their Roles In ServiceNow
NEW QUESTION # 75
What table acts as a staging area for records imported from a data source?
- A. Import Set Row Table
- B. Transform Table
- C. Staging Table
- D. Temp Table
Answer: A
NEW QUESTION # 76
Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?
- A. The CMDB contains ITIL process data pertaining to configuration items
- B. The CMDB contains data about tangible and intangible business assets
- C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
- D. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a
company
Answer: B
NEW QUESTION # 77
A User is stored in which table?
- A. User [user_profile]
- B. User [ syst_user_profile]
- C. User [ sys_user_group]
- D. User [sys_user]
Answer: D
NEW QUESTION # 78
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