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New Cisco 500-444 Dumps & Questions Updated on 2024
The Cisco 500-444 exam covers a range of topics related to CCE implementation and troubleshooting, including call routing, scripting, reporting, and administration. It is designed to assess a candidate's ability to design, deploy, and maintain CCE systems, as well as troubleshoot issues that may arise. 500-444 exam consists of multiple-choice questions and simulations, and candidates are given 90 minutes to complete it.
Cisco 500-444 certification exam is a must-have for IT professionals who want to specialize in Cisco Contact Center Enterprise Implementation and Troubleshooting. 500-444 exam evaluates the candidate's knowledge of advanced UCCE solutions and tests their ability to deploy and troubleshoot complex UCCE environments. Cisco Contact Center Enterprise Implementation and Troubleshooting certification provides a competitive advantage and validates the candidate's expertise in the field of UCCE solutions.
NEW QUESTION # 22
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 200/800
- B. 200/1200
- C. 100/600
- D. 200/400
Answer: B
NEW QUESTION # 23
Which telephony deployment is between a TDM trunk and a VOIP?
- A. CUCM
- B. CUBE
- C. Voice gateway (VGW)
- D. CUSP
Answer: C
Explanation:
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.
NEW QUESTION # 24
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. Non-SSO
- B. SSO
- C. Hybrid
- D. SAML
- E. ldS
- F. ldP
Answer: A,B,C
Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
NEW QUESTION # 25
Which type of machine will run an automated deferred sync job?
- A. AW client machine
- B. Secondary AW machine
- C. AW/HDS machine
- D. Principal AW machine
Answer: A
NEW QUESTION # 26
Which powerful tool supports Element Grouping, Time of Day routing, and Call Admission Control?
- A. CUCM
- B. CUBE
- C. CUSP
- D. VGW
Answer: B
Explanation:
Explanation
CUBE is a Cisco IOS software feature that provides voice and video connectivity from IP phones to the PSTN or other IP networks. CUBE supports several advanced call control and mobility services, such as:
Element Grouping: This feature allows you to group multiple CUBE elements into a single logical entity and apply common configuration and dial plan across them. This simplifies the management and scalability of CUBE deployments.
Time of Day Routing: This feature allows you to route calls based on the time of day, day of week, or date. You can define time periods and time schedules and associate them with dial peers or voice translation rules. This enables you to implement different call routing policies for different time slots, such as business hours, after hours, holidays, etc.
Call Admission Control: This feature allows you to limit the number of concurrent calls on a CUBE element or a CUBE group based on the available bandwidth or the configured maximum number of calls. This prevents oversubscription of network resources and ensures the quality of service for voice and video calls.
References:
CUBE Configuration Guide
CUBE Element Grouping Configuration Guide
Time of Day Routing Configuration Guide
Call Admission Control Configuration Guide
NEW QUESTION # 27
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. Ringing
- B. an error message
- C. MoH
- D. Audio
Answer: A
Explanation:
Explanation
If Cisco Unified ICM sends back a label of 91919191, the caller will hear ringing. This is because 91919191 is a special label that is used by Cisco Unified Customer Voice Portal (CVP) to play a ringtone to the caller while the call is being transferred to an agent or another destination1. The ringtone is a WAV file that is stored on the media server and is configured on the CVP Operations Console and the VXML gateway1. The label
91919191 is matched by a dial-peer on the VXML gateway that invokes a ringtone service and sends the ringback.wav file to the ingress voice gateway2. The caller will hear the ringtone until the call is connected or disconnected1.
References: Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) - Unified ICM Configuration [Cisco Unified Customer Voice Portal] - Cisco1, Distributed Voice and VXML Gateway Design with CVP SIP - Cisco Community2
NEW QUESTION # 28
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
- A. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
- B. Creates the Media Routing PG (MR PG) with three MR PIMs.
- C. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
- D. Creates just VRU PG; VRU PIMs need to be added manually.
- E. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
Answer: C,E
Explanation:
Explanation
A PCCE initialization under Unified CCE PG performs the following two tasks among others:
Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM. A CUCM PG is a component that communicates with the Cisco Unified Communications Manager (CUCM) to control and monitor agent phones and route calls. A CUCM PIM is a process that runs on the CUCM PG and acts as an interface between the CUCM and the CTI Server. The PCCE initialization creates the CUCM PG with the CUCM PIM and configures the required settings, such as the JTAPI username and password, the CUCM cluster ID, and the PG ID12.
Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG. JTAPI is a Java API that enables computer telephony integration (CTI) applications to interact with the CUCM. The PCCE initialization downloads the JTAPI client from the CUCM publisher and installs it on the Unified CCE PG. This allows the CUCM PIM to use JTAPI to control and monitor agent phones and route calls13.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Initialize the Packaged CCE 2000 Agents Deployment Type1 Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1) - Configure PCCE Local Authorization2 Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1) - Configure Cisco Unified Contact Center Enterprise PG
NEW QUESTION # 29
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. PROCMON
- B. Diagnostic framework portico
- C. DUMPLOG
- D. OPCTEST
- E. RTTEST
- F. Unified System CLI
Answer: B,E,F
Explanation:
Explanation
The correct tools to download logs for CCE troubleshooting are:
Diagnostic framework portico: This is a web-based interface that allows you to access various diagnostic tools and logs for CCE components. You can use it to run diagnostic tests, collect logs, view system status, and troubleshoot issues1.
Unified System CLI: This is a command-line interface that allows you to access diagnostic tools and logs for CCE components from a single point of entry. You can use it to run diagnostic tests, collect logs, view system status, and troubleshoot issues2.
RTTEST: This is a command-line tool that allows you to monitor the real-time status of CCE components and processes. You can use it to view the state of calls, agents, peripherals, routes, and scripts3.
References:
1: Diagnostic Framework Portico 2: Unified System CLI 3: RTTEST
NEW QUESTION # 30
What are two components of Cisco VOS? (Choose two.)
- A. Finesse
- B. ECE
- C. CUIC
- D. CVP
- E. CCE
Answer: D,E
Explanation:
Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.
NEW QUESTION # 31
What are two types of upgrades available for CCE? (Choose two.)
- A. User Interface
- B. Technology Refresh
- C. Common Ground
- D. Deviation
- E. Standard
Answer: B,E
Explanation:
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.
NEW QUESTION # 32
What are two types of upgrades available for CCE? (Choose two.)
- A. Technology Refresh
- B. User Interface
- C. Common Ground
- D. Deviation
- E. Standard
Answer: C,D
NEW QUESTION # 33
Which keytool command lists certificates in the cacerts file?
- A. keytool -list -keystore cacerts
- B. keytool -list -alias
- C. keytool -list -showinfo
- D. keytool -list cacerts
Answer: A
NEW QUESTION # 34
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
- A. to issue a CA signed Identity certificates
- B. to provide domain validation certificate
- C. to import the root CA certificate to each component
- D. to generate a new Certificate Signing Request (CSR)
- E. to provide validation of certificate requests
Answer: B,E
NEW QUESTION # 35
Which two validations will be completed for the PCCE production deployment model on an ESXi server? (Choose two.)
- A. Linux verification for containers.
- B. Ensure that the correct servers are on the correct sides.
- C. Correct RAM and CPU are being deployed.
- D. The lab is deployed properly.
- E. The hypervisor provides enough power.
Answer: B,C
Explanation:
Ensure that the correct servers are on the correct sides ensures that the ESXi server hosting the PCCE production environment is configured according to the documentation and that the correct servers are on the correct sides.
Ensure that the correct RAM and CPU are being deployed ensures that the ESXi server is configured to have the correct amount of RAM and CPU cores for the PCCE production environment.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/uccx106des/uccx106des_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/installation/guide/uccx106ins/ucc
NEW QUESTION # 36
Which tool manages IIS certificates on the CCE servers?
- A. OPENSSL
- B. System CLI
- C. SSLUtil
- D. Keytool
Answer: C
Explanation:
This tool is used to create, import, and export certificates for use with IIS. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing IIS certificates on the CCE servers. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/security/8_5_1/csec_b_secure-deployment-guide-85/csec_b_secure-deployment-guide-85_chapter_010.html
NEW QUESTION # 37
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number with scheduled script
- B. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- C. Dialed Number mapped to a CallType
- D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
Answer: B
Explanation:
Explanation
To execute a particular script that is configured using script explorer for a specific time, you need to have a dialed number mapped to a call type and in turn mapped to a scheduled script. This is because the dialed number identifies the call and associates it with a call type, which determines the routing script to be executed.
The routing script can be scheduled for different versions or times using the script explorer tool. The script explorer allows you to view, modify, and schedule scripts for different call types and dialed numbers12. References: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Cisco Packaged Contact Center Enterprise Features Guide, Release
12.0 (1)2.
NEW QUESTION # 38
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
- A. CA Certificate:tomcat-trust
- B. 3rd party signed Certificate
- C. CA Signed Certificate from CSR Request:tomcat
- D. CA Certificate:tomcat
- E. CA Signed Certificate from CSR Request:tomcat-trust
Answer: C,E
Explanation:
Explanation
To upload CA signed certificates to VOS servers, you need to upload two types of certificates: the CA certificate and the CA signed certificate from CSR request. The CA certificate is the root or intermediate certificate that validates the identity of the CA that issued the signed certificate. The CA signed certificate from CSR request is the certificate that contains the public key and the identity information of the server. You need to upload both types of certificates for each application that requires a certificate, such as tomcat, tomcat-trust, callmanager, etc. Therefore, the correct answer is B and E.
References:
Troubleshooting Cisco Contact Center Enterprise (CCET), page 3-2
Implementing Cisco Contact Center Enterprise (CCEI), page 3-5
Cisco Unified Communications Operating System Administration Guide, page 6-1
NEW QUESTION # 39
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Cisco Unified Border Element must be configured as media pass flow-around mode.
- B. voice gateway must be dedicated for VXML browser sessions.
- C. Box-to-box Cisco Unified Border Element must be used for redundancy.
- D. Cisco Unified Border Element must be configured as media pass flow-through mode.
Answer: B
NEW QUESTION # 40
What is used to build VXML applications?
- A. Script Editor tool
- B. Configuration Manager
- C. PCCE Web Administration Manager (S.P.O.G)
- D. Call Studio development platform
Answer: D
Explanation:
Explanation
To build VXML applications, you need to use the Call Studio development platform. Call Studio is an Eclipse-based graphical tool that allows you to create, edit, debug, and test voice applications that run on the VXML Server. Call Studio provides a drag-and-drop interface to design the call flow logic, define the prompts and grammars, and configure the application settings. Call Studio also supports custom elements, Java code, and web services integration to extend the functionality of the voice applications12. References: Cisco Unified Customer Voice Portal Getting Started Guide, Release 12.5(1)1, Cisco Unified Customer Voice Portal Developer Guide, Release 12.5(1)2.
NEW QUESTION # 41
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
- A. CA Certificate:tomcat-trust
- B. 3rd party signed Certificate
- C. CA Certificate:tomcat
- D. CA Signed Certificate from CSR Request:tomcat-trust
- E. CA Signed Certificate from CSR Request:tomcat
Answer: A,C
Explanation:
These two certificates need to be uploaded to VOS servers for CA Signed certificate management. The CA Certificate is used to verify the authenticity of the server and the CA Signed Certificate from the CSR Request is used to generate the server's private key. The tomcat-trust certificate is used by the server to trust other SSL certificates. Reference: https://docs.microsoft.com/en-us/azure/virtual-machines/linux/tutorial-certificate-management#upload-the-certificates
NEW QUESTION # 42
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Cisco 500-444 exam is a challenging exam that requires a deep understanding of Cisco CCE solutions and their integration with other Cisco technologies. 500-444 exam consists of 65-75 questions, and candidates have 90 minutes to complete the exam. 500-444 exam format includes multiple-choice, drag-and-drop, and simulation questions, which are designed to test the candidate's ability to perform real-world tasks related to the deployment and management of Cisco CCE environments. Passing the Cisco 500-444 exam is a valuable certification for IT professionals who seek to validate their expertise in Cisco CCE solutions and open up new career opportunities.
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