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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. When can a Known Error record be raised?
1.At any time it would be useful to do so
2.After the permanent solution has been implemented

A) Both of the above
B) 2 only
C) Neither of the above
D) 1 only

2. Which of the following statements about incident reporting and logging is CORRECT?

A) All calls to the service desk must be logged as incidents
B) Incidents reported by technical staff must also be logged as problems
C) Incidents can only be reported by users
D) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

3. Which process is responsible for frequently occurring changes where risk and cost are low?

A) Access management
B) Release and Deployment Management
C) Incident Management
D) Request Fulfillment

4. Which of the following is the responsibility of supplier management to negotiate and agree?

A) Operational level agreements (OLAs)
B) Service level agreements (SLAs)
C) The service portfolio
D) Third-party contracts

5. Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that user is satisfied with the outcome

A) Both of the above
B) 2 only
C) Neither of the above
D) 1 only

Solutions: