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Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Understand the configuration options available for ACD/Skills-Based routing
• Basics of Interaction Reporter
• Managed IP Phone Network Provisioning
• Managing Licenses
• Workgroups ACD Skills
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Configuring Stations
• Status Messages, Account Codes, and Wrap-up Codes
• Identify the components of the Interaction Administrator interface
• Overview of Interaction Center Business Manager
• Basics of Interaction Supervisor
• Overview of Client Templates
• Managed IP Phone Configuration and Templates
• Using Response Management Libraries
• Security and Compliance Enhancements
• Configuring ACD
• Introduction to PureConnect Application Suite
• Configuring Client Button and Queue Columns
• Introduction to ACD Tools

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

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