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IBM Information Management Front End Tools and Processes Sample Questions:

1. When does a PMR need to be re-entitled?

A) When you find an APAR for the customer's problem.
B) When customer's telephone number is changed.
C) When the product compid is changed.
D) When the customer cannot speak English.

2. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 4 business hours
B) the best endeavors
C) within 2 business hours
D) within 5 business hours

3. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 3 business days
B) 1 hour
C) 4 hours
D) 5 business days

4. What is the main purpose of ECuRep?

A) It is the data repository for manuals.
B) It is the repository for all customer PMR data.
C) It is the repository for product download.
D) It is the data repository for product Component IDs.

Solutions: