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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) cms adm
C) CMS-Supervisor
D) cms svc

2. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /etc/hostname. Eri0 and /etc/netmasks
B) /cms/install/net use and /cms/install/netboo.eri0
C) /dev/eri0 and /dev/hostname.eri0
D) /net/eri0 and/net/netmasks

3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Least Occupied Agent (LOA)
B) Best Service Routing (BSR)
C) Automatic Call Distribution (ACD)
D) Expert Agent Selection (EAS)

4. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Collect digits
B) Messaging skill
C) Route-to digits
D) Route-to number
E) Converse-on skill

5. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) BCMS records the call at the start of the call, and CMS records the call at the end.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS holds data longer than CMS

Solutions: